I needed a replacement motherboard for my desk-top PC, PCupgrade were the only UK shop advertising the make and model I needed, so I placed the order just after 18.00 Monday evening, about 3 minuets after placing the online order my phone rang, it was PCupgrade saying that model motherboard I had ordered, was in stock but that it was a slightly different specification (actually better) than the one listed on the website, and was that acceptable? I told them it was fine, and they said they would try to get it out to me that night, and they were as good as their word, it arrived the next day. Superb service, and very knowledgeable staff, five star rating :)