Chichester store. I went in a week ago and was greeted by lovely staff. I spent hundreds of pounds and ordered a new fish tank. 3 different members of staff members said I could get fish within 24hrs which they themselves had done. There was a manager in for a few days from a different area I was told who stopped me buying any fish on the day I arrived after being told to come back on that day. She infront of me shouted at one member of staff, the member of staff then asked her if she could deal with me as she had a different opinion in which the “manager” said no but just stood there listening and interrupting and over talking one of the other members of staff. I came in today on day 5 in which the “manager” storms over and shouts at me saying she’s all ready had this conversation with me and I cannot buy any fish or I will be chucked out. This was after explaining to a member of staff the situation and they said they were happy to sell the fish. This “manager” then told me “you don’t become a manager without knowing something” I myself used to be a manager and now run my own business and would never speak to the public or other staff members how this rude lady did. My partner went in a few days ago to get some dog food and again spent over 100 pounds and heard the same lady having a go at someone else. I’ve been coming into the particular store for years and get great advice from all members of staff but this lady has ruined it for me and I shall not step foot in that store again.