Hi Hazel, Thanks for contacting PreciousLittleOne. This is an automated message to let you know that we have received your message via Form regarding You are a shocking , untrustworthy company. You take money under false pretences that you will deliver goods but then just keep peoples money and don’t deliver the items we order. Then you promise to refund within 7-10 working days but then revoke on that. Where is my refund you were supposed to refund me over two weeks ago. I am now forwarding all information and receipts to the local ombudsmen and will make it my mission to get you taken off the selling site. . You now have a personalised support ticket (Number: 255223530) within our system that has logged all the information you have supplied. This ticket has been assigned to a member of our team who will contact you directly. At present our average response time is between 8-10 working days. We will respond to your query as soon as we can and appreciate your patience. Alternatively, you can check out our comprehensive help centre and see if you can find the solution to your query while you wait. P.s. To avoid creating duplicate support tickets (which delays our response time to you), please simpy reply to an existing email from our customer support team. Thank you and we will be in touch shortly, This is all you get from customer service with this company been going on for over a month. Do not buy from this company