Reading all these reviews it seems I’m in the same boat as most. In October I ordered a trike on pre order for Christmas, dispatch date was just November, so I knew it should be there on time. I emailed at the end of November to ask when the exact dispatch date was and they told me the last day of November and should be delivered in the first few days of December. When it wasn’t I went to email them and realised I had an email in my junk to tell me there was issues with the manufacturer and they would give me updates. I haven’t heard anything since despite me filling out a contact form and emailing them twice. The lack of communication is absolutely shocking and I will never order from her again.