YOU HAVE BEEN WARNED With the benefit of hindsight, I should have heeded the previous review warnings and shopped elsewhere. It is clear that when things go wrong, as they often seem to do, Precious Little One Ltd (PLO) have an unacceptable level of customer service. I will not be tempted to shop there again; once bitten, twice shy!! My own experience is similar to many others – placed and paid for a website order on 14 November 2020. My order was confirmed the same day and I was told it was being prepared for dispatch –which gives the customer the impression that the goods were actually held in stock. As it transpired this was not the case as, on 25 November 2020, I received an email from PLO telling me that the manufacturer had advised them of a delay, so my order could not be fulfilled until possibly February 2021. I was offered either an exchange or a refund and I notified them the same day that I wanted a full refund. My request for that refund subsequently prompted a string of automated email messages (ie: Tickets) promising further contact from PLO Customer Service team usually within 5-7 working days. Nearly 3 weeks later, on 12 December 2020, an email was received confirming my order had now been cancelled and that a refund would be made and, I quote: “please allow 10 to 14 days for the funds to reach your account”. To date, 16 working days have elapsed, and my refund has still not been received. This gives me the impression that this (yet further) delay is a deliberate ploy to preserve the company’s liquidity and manage their cash flow, notwithstanding the order I placed and then confirmed for dispatch wasn’t physically in stock at the time of my order. I would be tempted to refer to this business as fraudulent.