Awful service. Ordered a bike as a Christmas present for my son in October for a November delivery. It didn’t arrive so I emailed them and got a response 2 weeks later saying there was a delay. We stuck with it hoping it would arrive in time. It didn’t. We emailed on 7 December and are still waiting for a response. I now can’t get on their website and if I phone it says the mailbox is full. Wish I had read reviews before I ordered from them. I fear the money taken will not be retrieved. It was brought for my son by his grandparents who don’t have credit cards or PayPal.