I recently ordered the OBaby Sophie Swinging Crib (Country Pine), however I am extremely disappointed with it as the colour is completely different to what was shown on the advertisement on Precious Littles One's website. The photos of the crib showed it as a light coloured wood, but in real life it is dark brown/orange coloured wood. I contacted Customer Services at Precious Little One and they asked that I send photos, which I did. I kindly asked for a replacement crib, in either the light coloured wood as photographed, or in white, or a full refund. They replied to say that I would have to pay £8.50 for an exchange or £16.50 for a refund. I replied to say that I need to return this item as it isn't what I ordered and that I'm not happy to pay to return it, given that it has been misrepresented in the advertisement. I then received a reply to say that photos on their website are for illustration purposes - however no where on their website is this actually stated. Basically the photos of what you think you are buying are not actually what you are buying! This matter still hasn't been resolved. I've ordered several items from Precious Little One, however after this experience I'll never use them again. Their Customer Service Team are really unhelpful.