Received damaged and dirty baby chair in a battered broken dirty box, not fit fir purpose, along with a letter from a customer who had purchased it and returned, eventually got it returned, even though I was told I would have to pay for return as changed my mind, which was not the case, good job I had taken pictures of the state the item was in and had sent to them and was told refund would be made within five days, waited 8 days still no refund, when I queried was told refund would be made within a further two days, to date no refund given even though they received item almost two weeks ago, dreadful customer service. Do not buy from them, could have purchased the same item at the same price from a reputable company, wish I had looked more into their customer service reviews before purchasing, nothing but hassle and at the moment I am almost £100.00 out of pocket.