This is the worst company I've ever had to deal with. I ordered a double buggy and within a couple of weeks of using it, the front wheel fell off with my newborn baby and toddler in it. I took photos and a week later a new wheel was sent. We used the buggy twice with the new wheel before that one also fell apart! It is so dangerous and I had to struggle with two children and a broken buggy back to the car. Again they asked for photos to be sent and then asked me to return the buggy so the manufacturer could repair it. However, I have lost complete trust in the brand and just want a refund, which I'm entitled to under consumer law but this company have ignored my formal complaint and request. I am absolutely disgusted at the standard of customer service especially when faults affect young babies and children. I would never buy anything from them again.