Appalling customer service We ordered a pink trike and a grey trike (boy/girl twins first birthday present). The initial despatch notice had July (no specific date) and I was willing to take a chance as they were not needed until 29th. Emailed to check in dispatch and was notified it could be anytime up to and including 31 July. Not ideal but is still July so can’t really complain. We then received an update email to say the pink trike there was a stock error and it would not be delivered until September and could be 30 September. Having placed the order in June this was not acceptable. I appreciate that this is beyond the control of the seller but nevertheless an approach to discuss options should have especially given there had already been correspondence to set out that this was a twins birthday present. We emailed to ask for two replacement ones instead as we wanted matching ones and queried the stock on another model. I never received a response to this and instead the company proceeded to dispatch the one trike they had in stock. We rang to see our options in this regard and were informed we would have to pay £16 to return the item if it was no longer required. For a company to dispatch a partial order and expect you to wait two months for the other part is appalling. More still, the customer service received when this was brought to their attention was appalling. They were quite willing to keep my money but not deliver goods for 90 days from paying!. We have now cancelled the pink trike and having to source this elsewhere. This whole situation could have and should have been handled a lot better by the company. We will never use again.