Ordered the Clair de lune Moses basket with deluxe rocker stand. Order and delivery was great. Arrived when expected. Having put it together there is a fault with the stand, one of the screws won’t screw in properly leaving it unsecured. I have tried to fill the “report fault” form in numerous times only for it not to work when try to send. I have contacted customer services via email but got no reply. The customer service is awful how am I supposed to get this replaced before my baby arrives if you don’t reply or your website form isn’t working correctly (tried on different browsers) This has put me off ordering again I was hoping to order the 4moms rockaroo from you but this has now put me off.