I ordered a cotbed from the bounty app on the 14th June. I received numerous emails from the day I ordered the cotbed saying that it was delayed. The latest email said it was delayed until the 31st July. I contacted customer services about this, and was offered an alternative item which I accepted. I was then sent the wrong item, which was immediately raised. Customer services said I had to return the item before receiving the correct item when this was not my fault. I booked UPS in with customer services for Friday 19th July, and UPS did not turn up. Customer services did not reply to my emails on that day asking where the courier was. Finally the incorrect item was collected on Monday. I enquired when my cotbed would be sent out and I was told when the collection of the incorrect item was confirmed. This has taken well over 42 days for me to receive my item which is unacceptable. I will not be using this company again.