Ordered 3 items from precious little one, one being a stroller, one being a travel cot. I ordered them together and they arrived separately, but they hadn't sent me the travel cot, they had sent me another stroller. I rang to declare they had messed my order up, very polite, no issues, but they said they wouldn't send out the travel cot I had ordered until the wrong ordered had been collected, they sorted it to be picked up next day with an hourly time slot suitable for me, I work in health care, therefore I work unsociable hours and demanding hours. After I had got off the phone to customer service I then had an email off them stating a pick up between a 5 hour time slot, which pushed the boat out a little but was OK, but not just that if I had missed the collection I would be charged £16.50 for their mess up. I waited in for that time slot, no one arrived, I rang up customer service for them to tell me I HAVE to wait in 2 hours after the end of them time slot, bearing in mind I stated I couldn't as I had work, therefore I would have to pay the £16.50, so I pushed it to that, bearing in mind this is affecting my job now, but still no pick up, so at this point I had to leave for work. Now I have had no communication off the company declaring another pick up, so therefore I am still waiting for the right item I HAVE paid for and they HAVE my money for to still arrive, after 50+ attempts to get in contact with them to find out what is going on with my order, I've had no luck and no contact with the company what so ever. I WOULD AVOID THIS COMPANY AT ALL COSTS, AND SPEND YOUR MONEY ELSEWHERE WITH A REPUTABLE COMPANY.