I wanted to give a minus as I was absolutely appalled by their service. Ordered on 5/7/19, dispatch date given as 31/7/19, never sent an update to me. I had to chase to find out what was happening with the order. Called them over 10 times, no answer, emailed them, called Bounty (they had advertised the cotbed & mattress but the order was made with Precious Little One), they contacted then and I finally got a response telling me the order should be dispatched 31/8/19. Naturally I complained, no alternative offered. They responded by lying saying an alternative was offered without any extra cost to me. It was not offered & was only mentioned after confirming they have refunded my money as I was not prepared to wait at least another 31 days. Also, the alternative was cheaper than what I had ordered. So not sure how they worked out "at no extra cost to you". I also sent the same email to the Directors, had an automated response from one that she is not available and to contact their G.M. for which an email address was provided. I forwarded the email to her yesterday, no response. Disgusted by their lack of customer care. Shocked that they are not even bothered. Would never recommend or use this company.