Placed order on 30th December. Still no sign of my order. I have sent 2 emails, both gone unanswered. (Yet I see they have time to reply to a negative review on this site just 3 hours ago but cant reply to my emails sent days ago!) I phoned 4 days ago took me 9 attempts to get though to someone who told me they would get it sent out that day. 4 days later still hadn't been dispatched! Website says warehouse picker allocated for the past 3 days. I have tried phoning again this morning. So far I have attempted 37 times!!! Line either busy, or just rings and gets cut off. Absolutely Terrible service! They have my money, but I cant even get hold of them to find out what the hell is going on! When I ordered website said 2-3 days dispatch and that the item was in stock. I appreciate we have had new year inbetween. But the website said latest dispatch 3rd of jan we are now on the 10th! Further update: 3 weeks now since placing my order and still nothing. And no exaggeration over 300! PHONE CALLS later trying to speak to someone (can be proven in phone records) I requested a refund 8 days ago and they said it would be cancelled and refunded. Guess what? Yep no refund received! I have now had to resort to putting in a paypal claim to try get my money back. Your company should be utterly ashamed of the way you treat customers. And I sincerely hope you experience your own medicine one day, on something you desperately need.