I have ordered from this company on a few different occasions and always been happy unfortunately my last order I placed in November was quite a large order and so packages were sent out separately they said they sent an item and told me it was delivered and signed for but unfortunately I still haven’t received this item, I also wanted to return an item so did this via the post office and they have received this item but I have still not received my refund almost a month since returning the package! I have called a number of times and got to speak to a gentleman who said he was going to hand my complaint over to the right team and ask them to call me but I haven’t heard a thing since, I have sent email after email and they just seem to be ignoring these now. I absolutely disgusting customer service