Ordered a sand and water play set on Feb 3rd for my son's birthday on 14th Feb. Parcel tracking showed that the courier made an unsuccessful delivery attempt on the 8th. No further tracking updates were showing by the 10th so I contacted the company by email. They suggested delivery would be tried again. No delivery by 14th. Contacted the company's telephone support number and was unable to get through after a number of attempts. Contacted them by email again on 20th Feb and they said the courier was struggling to find my address and had tried to deliver 4 times. No tracking updates confirmed this. I reconfirmed my address with the company by email again, which was accurate. On 22nd Feb the company said that the courier had lost the parcel. I asked for a discount on repurchase to compensate for inconvenience but they company refused, blaming the courier. In my view, ultimate responsibility lies with the vending company, and they need to get a grip of their couriers if they are not fulfilling their duties. Therefore I will not be using the company again. (The courier was Yodel.)