Disgusting service at premier inn Booked a room on 4th-5th August. Their system messed up and booked me in on 6th-7th, taking payment instantly. I drove 3hrs from Oxford to Paignton to stay in the hotel I booked. Upon arrival they told me the dates were wrong, couldn’t change them, and that I had to call customer relations to get a refund. I called them first thing on Monday, and they said they won’t refund despite their system making an error. Called them a second time to speak with management and was told I will be put through. The call went back to the same person I spoke with previously (Thomas) who called me a liar about the booking dates. He also called me a liar when I told him that the previous person would put me through to management. He refused to put the call to management to discuss further. This company is absolutely disgusting. Spent more than an hour on hold when trying to call them. I expect a full refund & compensation for their error. Further compensation for the appalling stance they’re taking and for the unhelpful service provided, with persistent false information provided. I will never stay at a premier inn after this experience. I have raised a further complaint with them and with the authorities as these criminals need serious investigation into their practices. Management couldn’t care less. The hotel purer wants to line their pockets with money and they don’t care how they get it. Premier inn needs closing down. Disgusting hotel chain and even worse staff.