Room 219 at Monmouth has a water storage tank above it which is incredibly noisy.
Premier Inn did not honour its Goodnight Guarantee. It took them 5 weeks to email me with this decision.
The only way to contact them is via Facebook Messenger, I got one message a week to say someone would be in touch.
Customer service is an absolute joke.
One star is one too many for them.
1 year ago
Premier Inn has a
2.9
average rating
from
84
reviews
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