Absolutely the worst customer service. Our trip to London in June was unfortunately cut short due to a family emergency back in the states. What we have been through since June trying to get a refund from Premier Inn for the nights we didn't stay is beyond unacceptable. They act has a high quality all caring organization when in fact they are no better than a 3rd rate hotel in terms of customer services and simply interested in revenue. I don't have to leave the US to be treated this way and truly expected more . They should be ashamed of their slipshod treatment of people.