It's a bit complicated. I had (I thought) booked for 4 nights at the Premier Inn in Baglan, Port Talbot, over Christmas. Unfortunately on 23rd Dec (day of check-in) I fell ill with a bug. Tried to cancel but none of the numbers on my invoice seemed to apply, and as it was Saturday, the phone line (one number by the way for the whole UK) was closed. So, it's Christmas, I'm unexpectedly unwell, and unable to contact anyone. It's beginning to dawn on me that I haven't had a single email related to the booking, and begin to wonder if I've been scammed. Christmas comes and goes, and I ring the helpline again in order to check that I was actually booked in, to discover their system showing I was booked in for one night only. My invoice from August last year says four nights. Basically, my issue is a lack of communication and insufficient contact options in the event of sudden problems, plus an over-reliance on automated systems. I've stayed at Baglan for Christmas (in order to visit family) for a number of years, however I don't think I'll be coming back now. Too much stress.