I booked a room on Sunday 28th June 2020 in Leicester in good faith, I was not privy to their current prerequisites, as in whether the Premier inn were apartmentalising their rooms in order to still let or what. There was no information on their website regarding the fact that they only let to key workers only either. I booked the room on Sunday morning and did not receive any confirmation. However, at 15.30 I received an email saying I needed to be a key worker in order to stay - I am not a key worker but was on essential travel because of medical reasons. Accompanying this email was the key worker information together with instructions to telephone 001162421780 if I were not a key worker, this turned out to be a dud number. How disgraceful. I then had to go through the distress of booking alternative accommodation at short notice. Their confirmation email arrived at 21.01 that same evening. The duty manager at the Leicester hotel gave me a card to make a complaint. The email address given on the card was also a dud. This is extremely poor customer services and a clear failure demand.Jan Garner from customer relations offered me my own money back, as resolving the matter, no goodwill gesture for the distress, nothing. She in fact, avoided responding to the dud contact details Premier Inn give to their customers during a Pandemic.