On the 2nd February placed order money taken from my account that day called to see where my order was on the 8th February told it was on its way received one part of my order on the 10th February the plant was half dead in parts leaves torn and broken that day I spoke to someone called dean sent photos to him told to wait 3 weeks to see if the plant picked up absolute joke called and spoke to a lady called Emmy she apologised and said I was getting a refund in full this was 16th February on the 19th February second plant arrived called again and spoke to a gentleman told him I had just received second plant and it was dead I asked if it had been in delivery with first plant as it looked as though it had been in the box for weeks he said it could well of been he told me my refund would be in my bank account £167.97 what a load of rubbish today is 18th March I have emailed them for a week no reply tried telephoning the last few weeks to be put in a queue very strange that when I first had the problem I called each time I got through straight away I would be grateful if someone from this company could get in touch to resolve the problem and to give me my money back it is absolutely appalling this company is doing this to customers