They are charlatans. I paid £182 online for a cherry tree that looked available with delivery in 10-15 days. When it did not appear 4 weeks later I rang them and, after 40 min on hold I was told that they do not have the product and had the nerve to ask if I wanted the money back. They did not ask if I wanted to wait for the tree to be available or alternative, only if I wanted my money back! There had been no communication until then to tell me that the tree was not available. They just wanted to keep the money. I asked to speak to a manager to complain about it and was told they someone will call me. Unsurprisingly no-one has.