When I read the reviews here, I was concerned that I would be one of many who had a bad experience. But in all honesty, I had a pretty good experience with Primrose, apart from one issue. They mistakenly sent me an entire unit of 72 solar lights rather than the one box of 6 I ordered. It took a little while for them to get back to me when I raised a ticket, but once they did, they quickly arranged a courier to come and collect the surplus boxes. I also ordered a selection of plug plants, all of which arrived in perfect health. I've planted them all out and they're all thriving.