Bad quality plants. Ordered from them and the quality of plants were so bad. Nothing like the picture they show on the website. Some were rotten and with mould and shoved into plastic wallets which is completely different to website packaging. After calling so many times and waiting nearly an hour to get on the phone to someone have asked for a refund as they did not arrive when I wanted them to and the plants are now useless and may not even survive because they have been sitting with the courier for days. I had placed my order on 8th May and since nothing arrived for a long time I started enquiring . Although website says 3-7 days delivery I gave them the benefit of the doubt and waited for 15 days before my first phone call to them. When I put the order number to track it got the message it had been dispatched. Only to be told by customer service that that’s a standard message that goes out and my plants are not yet dispatched. At this point I was really fed up and disgusted and asked to cancel the order and refund me. Then to my surprise the plants appear the next day in a bad condition. When I called again I was told I should have got an email saying that the plants were going to arrive bit a dispatch note. Well nothing of that sort came to me nor a text or email. I have asked for a refund because now I have to go personally to another nursery and buy my plants which is a complete waste of time. I spent so much time looking online and since website should a healthy plant and good packaging I decided to order from Primrose. Never again will I order. Plants are poor quality and just need to go in the bin.