I’ve honestly never experienced worse customer service and the quality of their fence panels is extremely poor for the price. I bought 5 heavy frame willow fence panels which look great online and would be amazing in real life if built properly but sadly they aren’t. The frames don’t align properly and the willows stick out. I was prepared to accept all but one though which was delivered badly damaged. I emailed the next day and simply asked for a replacement. I have emailed 3 times, submitted a report through their portal and heard absolutely nothing in 10 days. I’m in total disbelief that any business can operate in this manner. Avoid at all costs.