I spent 150 pound, on plants,I ordered on the 21st May. They were supposed to come within 7 to 10 days, they hadn't came by three weeks, so when I rang, the Asian lady said they haven't been picked you will get them end of this week or beginning of next week. They came on the Monday, I went to put them in garden the next day. Half of them were mouldy, so put them in the garden,hoping they would pick up, but they are dying. I rang to complain yet again an Asian woman, who told me to send photos,when I explained I didn't have a computer,she said without pictures I wouldn't get a refund.I couldn't understand half she said. When I asked to speak to an English speaking person I was told I was disrespectful, and rascist. Well thats a lot of money I have lost for nothing, I will never use primrose again, these plants had obviously been in the box for a while for them to go mouldy.