I pre-ordered a 4-5ft Christmas tree months ago and when it arrived it was just over 3ft. I called customer services who said that was clearly not correct and to send a photo. When I eventually got a reply over a day later they said it was the right size because I wasn’t taking into account the pot it had been in at some point which made it taller. Not that I’ve ever seen this pot, I just have to believe it existed and that it made the tree 4-5ft. So does this mean they consider the trees roots in its height? Roots that I guess I’ve been charged for and not received. That’s it. No replacement, no refund, not even an apology, nothing. Clearly my fault for assuming ordering a 4-5ft tree would mean receiving a 4-5ft tree and not a 3ft tree. I’m 5.8ft, if I stood on a large box I’m not 7ft, I’m 5.8ft and stood on a box.