I ordered plants from the Primrose website and was sent an email saying they were on the way. A couple of days later I chased as plants hadn't been delivered and was told they couldn't find my order details (I had sent them THEIR email to me with order details) and, despite not finding my details, was informed my order had been fulfilled by Amazon so take up any problems with Amazon. This has nothing to do with Amazon! Didn't order through, pay or have reference number for Amazon so how could I possibly take up with Amazon? Don't even have Amazon account! Livid so now claiming through Paypal to get money back. DO NOT USE THIS COMPANY. Note the website doesn't allow for reviews. No wonder.