I feel totally let down by this company. I ordered a tree online to give as an 80th birthday gift. It states on the website that delivery is 2-4 working days. After 4 working days I called to chase and was told to expect delivery the next day. When I asked if this was definite I was told yes. The next day there was no delivery so I called again and was told delivery would be the following week. Although offered a refund I have been left with the stress of now having to source a gift of a specific tree in 24 hours. Impossible! Very disappointed in the service.