Please please please please do not use this company!!! The customer service and products are awful! If I could have given it no stars, that would have been my preference rather than 1 star. We are currently having our garden landscaped and my wife wanted a water feature which we purchased from Primrose. Unfortunately that arrived broken so we had to send it back but we were not able to get a replacement or a refund until the goods had been returned. Took the day off for the courier (as they do not specify a time) and no one turned up or contacted me that they were not coming due to an accident on the M6. I was only made aware of the situation after I got in touch with customer service (over 24 hours to reply). Asked for compensation as either me or my wife will need to take another day off but so far that has been ignored! Whilst all this is going on, my wife decided to order another water feature from Primrose for next day delivery as the landscape gardener was getting fed up with the delays. The water feature arrived but it was badly scratched and not acceptable considering the amount we were paying to landscape the garden and also for the water feature. Anyway the wonderful customer service asked if we would accept it if they gave us a discount?????? To be honest with hindsight this was probably the better option! Eventually the replacement water feature arrived but this time it was more scratched than the original one. Anyway we have run out of time and the landscape gardener had to install the better of the two water features. My wife is so upset and we have yet to get all the sub standard/broken water features that are pilling high in our living room floor collected and then refunded. The pleasure of dealing with Primrose continues and you have all been warned!