I ordered a Acer tree, I want it to be fairly tall to start with. So I saw on the Primrose site one 120cm/150cm tall £69.99. A comparable price with other on line nurseries, the difference being they had it in stock, so say. Placed the order and got a reply saying it was being processed. Then nothing for 2 weeks just when I was wondering when I was going to get my order, it was delivered, no notice, nothing, left on the door step. On opening the large box , I was presented with a plant in not very good condition and only 90cm tall, with a delivery note saying it was so say 100cm/120cm. Now if I'd wanted this size , I could have got one for half the price Primrose charged, but as I stated earlier, I wanted the larger size. I immediately emailed the to say I wasn't happy and requested a full refund and for the to arrange collection of the incorrectly sized plant. All I got in reply was a customer ticket number back as a response and message saying they would be in touch. 2 days later a notification of delivery, delivery time and delivered, even though I already had it. 2 weeks passed, nothing , emailed again, another ticket number and telling me they are reviewing my request. Beginning to realise that I should of read some reviews before trusting this company. Don't make my mistake and steer clear of this appalling company. Next approach is to contact my credit card to see if they can get some joy