On 29th April 2022 I ordered a (H183cm Cosmo Curved Bubble Water Wall with Colour Changing LEDs | Indoor Use - by Fluid) and received it on 9th May. On Friday 13th May, I ordered 2x 20 litres of Pure Distilled Water from Amazon (which cost me £43.98) and got it delivered on the 14th. The reason I bought 40 litres as there was nothing on the manual instructions to say how much water it required and I wanted to make sure I had enough to fill the water bubble wall. I then followed the installation steps on the manual to the letter and installed the water bubble wall in my lounge on the 14th. After having filled the wall I found that it needed around 23 little to fill up to the indicated limit mark. However, yesterday evening 15th May, I noticed the water inside the bubble wall had gone down. When I looked closer, I found the base of the wall and the motor had water and it had leaked into my lounge carpet. I immediately disconnected the plug and had to put lots of towers around the base to try and soak up as much water as possible. I also had to run my dehumidifier over night to try and speed up the drying of the carpet. I looked inside the base to see where the water is leaking from. The air pipes from the motor to the blue nozzles were still connected tightly. However, the pump itself seems to be filled with water and is leaking. I also checked the bottom of the wall and there was a bit of wetness but not much. Am still not sure whether the leak is coming from just the motor or from both the motor and the bottom of the wall. What I am sure is that it’s faulty. Am still trying to empty the remaining water from the wall which is such a pain. The whole experience has been dreadful and costly. I wrote to to them on the 16th May, requesting for the matter to be resolved but received no reply. I then wrote to them again on 19th May and still heard nothing other than a customer ticket number as a response and a message saying they would be in touch. I will be taking this matter further.