I wish I'd looked at more indepentant review sites about Primrose before I wasted over £180. My tracking code showed still "being processed" for my delivery dates so I phoned them and was told by a man named Tumelo that my 4 x 6ft bamboo plants were out of stock (contradicting their website info). I was told my refund would be processed and my order cancelled. The following day i received an email to say delivery would be made today but I could refuse delivery. Not possible as nobody home, I informed them. However, when arriving home from work there were 4 x 6ft tall boxes at my front door - all of which contained plants 2ft tall. I tried to call to have them collected but am told "all agents busy, try again later". Further phone calls get same response. An email was sent with photograph and a refund request together with a question asking when they would collect this unwanted delivery. So far all unanswered. Watch this space, but I'd suggest avoiding this appalling company.