Order confirmation said plant would be delivered in 2-5 working days. After six days - no plant and I was becoming concerned about the plant being in transit for so long. Every time I emailed an enquiry asking where it was I got a reply asking me to "Recommend Primrose" . Eventually I got into an online chat with Primrose who told me that it had been "Merchandised" ie given to courier 6 days before and they would contact me at end of week to advise delivery date (by which time the plant would have been in transit for at least 10 days . So I said that was unacceptable and I would like my money back. They said sorry, couldn't cancel order or have money back as it had already been "Merchandised". Amazingly, a very small pathetic plant arrived the next day. Very loose, not enough soil - obviously had not been grown in that pot just pulled up from somewhere and dumped in pot. No other soil in packaging so it hadn't fallen out. Fortunately the plant was only £14.58 so not a fortune but a complete waste of money - my first and last order with Primrose. My next email will be to Trading Standards. Don't be tempted to use this company. I have photos if anyone would like to see them.