can honestly say that I do not like to leave bad reviews. However, with Primrose it`s has to be an exception. And the only reason is, that I`m frustrated by their customer service to provide well, customer service! To cut to the chase. Ordered a lovely fountain two weeks ago. arrived faulty. Which is fine, it happens, and I fully accept that. It just that 2 weeks on, and I seem to still be battling for replies to emails. They have agreed to replace the water feature. But that`s were it ends. I heard nothing back. I have prompted them a number of times on live chat to push things through. And yet they still ask me to revert back to email. And yes you guessed It....with no replies. I have now had enough, and have asked for the faulty item to be collected for a full refund. It`s a real shame. The fountain is great, and I would have had a replacement. I just cannot bare the thought of going through all that nonsense again if the second one is faulty. Lesson learnt: I will be buying locally in the future on items such as this. If something is faulty. God help you if you have to go through customer services.