Absolutely awful experience. Bought a water feature. Arrived in unusable condition. Terrible quality, especially for the price paid. Emailed immediately to arrange a return. 48 hours later I haven’t heard back and all their phone lines have been shut down…apparently so they can deal with emails (just not mine clearly). I’m astonished at how poor the quality of the product was. That has put me off buying anything from Primrose in the future. Quality checks on products clearly doesn’t exist. It’s a huge box as well, so when I do finally get around to returning it, I’m really going to struggle with it. So disappointed and will avoid Primrose from now on.