PLEASE AVOID AT ALL COSTS - OTHER BETTER RETAILERS AVAILABLE AVOID - SIMPLY AWFUL CUSTOMER SERVICE - NO TELEPHONE, SLOW EMAILS.. GO TO A DIFFERENT RATAILER I spent over £400+ on 4 pots that stated in stock and ready to dispatch within 1-2 days. Needless to say 2+ weeks later no sign of the items. What makes this worse is that the customer service team said they had been delivered - you really cant make this stuff up! However, after many emails of course at my expense (time and effort) they confirmed they hadn't been delivered? Heaven knows what they are doing over at Primrose - total mess. Guess what, it gets worse! Now i have had an email saying the following; Delivery has failed: • Failed reason: The order is in the depo becouse are to big and heavy for 1 person (NOTE THE REALLY BAD ENGLISH, DOESNT MAKE SENSE?) Can you believe this? I have never come across this before? So i pay for an item online, as per above, now they finally start to dispatch after 2 weeks (false advertising) and now i have a message saying the delivery team cant deliver it? What? is that my issue? i don't employ the team? They refuse to even provide a way of contact or re arranging the delivery. I honestly have never come across this before and will be leaving reviews everywhere. Trading Standards + The Advertising Authority will also be getting complaints about this service. Its not on, do not use them... google other provider who are better and will sell the same item! You have been warned. If you have had a similar experience i beg you to leave reviews of this bad company.