A company in decline. Their customer service and couriers are really letting them down. Ordered a product next day delivery, arrived 3 days later. Customer service agents repeatedly lied about when the delivery would arrive (was given 5 different delivery times over 2 days) and had to take time off work to receive the (non-arriving goods) several times. The supervisor Matt was callous and very unapologetic, and a bit rude. Primrose will not take responsibility for their couriers or delays. Its a shame, I've spent thousands with them over the last few years, but I'll never use them again