I wish I could leave a zero star my experience has been so bad. Firstly I received an email requesting an extra £3 for delivery on top of the standard charge of £4.99 & additional charge of £10 for delivery to N.Ireland I then received an e mail on 18th June stating that my items had been despatched and another on the same day stating they had been shipped with a link attached to track the shipment. This indicated that the items were in Bristol at 3:33pm and would be shipped overnight. I received a text from the courier DX to say I could expect delivery on 19th June. I took a day off work to receive the delivery. After a day of emailing Primrose and checking the tracking - the status never changed. I rang DX this morning only to be told that they had only received the paper work but not the shipment and that the text was an automated one. Why on earth send a text to a customer giving a delivery date when the item hasn't even been received ! It got worse !!...when I rang Primrose this morning I was told my items are out of stock. So how were they despatched & shipped if they didn't exist. This company has lied to me. I am totally disgusted. I have cancelled my order and if I don't receive full refund in 3-5 working days as promised I will take the matter further. Please do not use this company.