ONLY PUTTING 1 STAR TO START THE REVIEW BUT I WOULDN'T EVEN GIVE THEM THAT!!!! THE WORST SHOPPING EXPERIENCE I HAVE EVER HAD!!!! THE CONSISTENT NEGATIVE REVIEWS OF THIS COMPANY CLEARLY, CLEARLY SHOWS HOW POOR THEY REALLY ARE!!! I ORDERED PLANTER POTS AND SPIRAL TREES TOTALLY OVER £300, THE ORDER WAS PLACED, ACCEPTED AND MONEY TAKEN FROM MY ACCOUNT, I THEN RECEIVED AN EMAIL SAYING; Unfortunately, your order has failed our security checks and we are therefore requesting some further information before we can proceed. Please note that this has NOT affected your payment, (NO BECAUSE THEY TAKE THIS FIRST) and it has successfully been authorised. There are a variety of reasons why an order may fail these security checks. Please can you supply us with the 6 digits bank authorisation code (BAC) for this transaction which is obtainable from your account provider - I CAN UNDERSTAND SECURITY CHECKS ARE VITAL, BUT NEVER IN MY LIFE WITH ANY ONLINE PURCHASE I HAVE MADE HAS THE MONEY BEEN TAKEN TO BE THEN TOLD I HAVE FAILED SECURITY CHECKS AND THAT MY ITEMS WILL NOT BE RELEASED UNTIL A SECURITY CODE IS PROVIDED!! I PURCHASE ONLINE ALL THE TIME AND NEVER EVER COME ACROSS THIS PROBLEM BEFORE. ANYWAY, I CONTACT MY BACK, ON HOLD FOE OVER HALF AN HOUR AND HAVING TO GET BACK TO WORK I HAD TO HANG UP AND FOR THE USELESS CUSTOMER SERVICE TEAM TO TELL ME THERE IS NOTHING THEY CAN DO OTHER THAN CANCEL MY ORDER!!!! WORST ONLINE SHOPPING SERVICE .... I DO NOT RECOMMEND THIS COMPANY WHATS SO EVER, JUST LOOKK AT ALL THE OTHER REVIEWS, THEY SPEAK VOLUMES!!!!!