I bought a Hacienda Fire Pit (£164.98) as a 30th birthday present for my son. It arrived damaged (chipped marble) in the box and without any protective packaging. Primrose stated that they didn't have any others to replace this fire pit and that my son would have to wait several weeks until more came in stock. They tried to collect the fire pit through DPD but DPD didn't turn up as agreed with my son. Appalling service by Primrose.co.uk and DPD. Bordering on fraudulent, by Primrose through attempting to pass off their last damaged fire pit. Total incompetence by DPD couriers through not turning up as agreed. Difficult to know how this will get resolved.