I wish I had read all three reviews before I ordered! Well I guess I'll learn from this and hopefully others read this and dont make the mistake i made. I ordered an item for almost £1000 and was falsely told it will be delivered next day... after not receiving the item the next day I called and they said 2-4 days and if course that passed and nothing arrived. I called again and they said it could take another week or 2! I kept calling and they even hanged up on me! The worker call Cris was very rude and did not provide any help at all! I'm a customer chasing up my own product only to be treated like an idiot. After a week had gone past I was told that there was over 2000 undelivered items in their warehouse (luckily an honest worker understood my frustration and told me which I am grateful for) The item was not delivered and I had to call up my bank and get a refund! They did not process the refund themselves and seemed like they wanted to keep the money without notifying me... no update on delivery and I had to chase them up. Extremely rude service from Chris and really peer service overall. People take my advice and avoid Primrose. They have many fake reviews posted. Dont trust them!