Shockingly bad! I would have left a review on their website, however they seem to have removed the option with the service they use - Feefo, although still show positive reviews only! I ordered a 5ft bare-root tree back in February. I understand what bare-root means and what I should have received. It was a birthday present for my mother and she has been very upset at what arrived and the shocking customer service from Primrose. We received basically a 2ft twig - not 5ft and certainly no hint of any roots. It is just a single twig! Can't believe that for £30! I contacted their customer services and complained that this was not as ordered or acceptable. They said my only option was to package the item and ship it at my cost back to them. We deceived to wait and see if it grew at all. It's been six weeks in compost now and not a single bud or sign of life, nothing. Contacted them again and they still say I have to pay. I'm now having to escalate with my credit card company and will also report them to trading standards.