Just don't bother. Awful company and ethics. I've contacted half a dozen times now, through whichever way I possibly can considering the current situation. Nothing for over a month. I received 1 plant of the 3 I ordered about 6 weeks ago, and it's a pathetic 1ft in size when advertised on the website it was 3ft. It's as if they just thought "we'll send whatever" and don't care about their customers. I understand they are dealing in unprecedented times, but every other company seem to be offering support or at least communicating to their customers honestly and dealing with the situation. I doubt I'll ever see the other 3 plants I ordered, which is just awful really. They've closed all their phone lines so I can't speak to anyone about my issues too. Really helpful! Awful website. Awful products. Awful service. I won't use again and will be telling everyone else I know not to bother. I hope they've learnt from this.