Absolutely shocking service. I shopped online for plants out of lockdown desperation, trying to overlook the blatant overpricing of items. There was a clear message on the website about possible delays to orders (a perfectly understandable message, and something that I accepted). However, what I did not anticipate was that it would be seven weeks before parts of my order would start to arrive. Of the plants that have already been delivered, they look as though they have been taken out of someone's gutter. Subsequently, I have requested a refund and have so far received...radio silence. I completely appreciate that this is an unprecedented time and lockdown has presented so many barriers to businesses. On the other hand, I have seen so many small businesses adapting to lockdown, making timely orders and striving to flourish. Please do not place orders with this company; shop locally, shop small.