I placed an order of over £200 at the beginning of April expecting a short delay due to COVID-19. The money was taken from my account immediately via Paypal but I received no confirmation e-mail with order number. I am still waiting for my delivery and its now 20th May. The Primrose website continues to say there are delays in delivery but no phone number on the website to speak to someone regarding refunds. I completed the online query form on the website, and again no response from the company to my query. I have now raised a dispute via Paypal which Primrose have not responded to yet. I would not recommend this company to anyone. I have lost £200+ during financially difficult times. I am disgusted by this company's service. Is this a genuine company or a con?