Sickening Service - BEWARE do not to buy from these Non- caring customer servive people. I Ordered and paid £1200 over two months ago. They did not deliver - I called and called and called - no help - I sent email after email - No joy! - Then I reported to the VISA company - then they delivered within 3 days - BUT some boxes were missing. Two days later, one more box arrived - STILL parts missing. So I called and called and called and emailed and emailed - NOTHING. no reply at all. Disgusting customer service. COVID is no excuse as my own business always answers to customers, even remotly. I can now not return the product. I have again reported to VISA. They will action in 30 days. In addition I have taken out a court action £70to recover the money and time taken.. And have to place the furniture in storage. In the meantime I have purchased other garden furniture. Next week I will drive to their office, as lockdown is opening. BAD, BAD, BAD. A simple email, phone call would have helped. grrrrrrrr. Thank goodness I paid by VISA protection and have distant selling laws on my side.
4 years ago
Primrose has a
1.3
average rating
from
648
reviews
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