Awful service, would absolutely NOT recommend to anyone. There was no communication about the non-delivery of my order, I spent nearly an hour in the queue trying to speak to them on the phone to find out what was going on (and the phone lines were later shut down altogether), my emails to them were repeatedly ignored and although some items in my order were eventually delivered in dribs and drabs the majority were not despite promises that many would be. Over 2 months after placing my order the only thing that resulted in a response from them was the threat of legal action. Even the refund was incorrect and I had to chase them for the right amount. Fair enough that orders will take longer than normal in the current situation but it feels like Primrose are accepting orders that they can't honour and then dragging things out as long as possible before finally being forced to issue refunds. I have never experienced anything like this from any other company and needless to say will never be using them again.